Refund policy

Morse Home Furnishings Delivery Policy

At Morse Home Furnishings, we are committed to providing a seamless delivery experience for our customers. To ensure that deliveries are completed efficiently and according to our policies, we kindly request your attention to the following terms and conditions:
    1.    Delivery Time and Wait Policy:
    •    Our delivery team will arrive within the predetermined delivery window. If the driver arrives at the scheduled time and the customer is not available, the driver will wait for a maximum of 15 minutes after the scheduled arrival time or 15 minutes after the actual arrival time, whichever is later.
    •    If the customer is not available within this window, the driver is not obligated to wait any longer, and the item will be returned to our warehouse.
    •    A new delivery attempt will be scheduled, and an additional delivery fee will apply.
    2.    Restocking Fee for Unsuccessful Deliveries:
    •    If an item is unable to be delivered due to circumstances not caused by Morse Home Furnishings, the item will be subject to a restocking fee of 30% of the purchase price or $150, whichever is greater.
    •    Items can only be restocked if they are still in their original wrapping and have not been used or damaged. Once the delivery driver has left the premises, the item will no longer be eligible for restocking.
    3.    Reasons for Restocking Fee:
    •    A restocking fee will be applied if the delivery cannot be completed due to any of the following reasons:
    •    The item does not fit through stairs, doorways, or other entry points.
    •    The item does not fit in the intended room or space.
    •    The customer changes their mind about the item, such as not liking the color or style.
    4.    Return Policy:
    •    After the delivery driver has left the premises, the item will no longer be eligible for restocking or return unless there is a defect or issue caused by Morse Home Furnishings.

We appreciate your understanding and cooperation in adhering to these terms. Should you have any questions or need further assistance regarding your delivery, please do not hesitate to contact our customer service team.

Thank you for choosing Morse Home Furnishings!